Shipping policy

Shipping Policy for Kueen Esthetique Lash and Skin Care Studio

Last Updated: [Date]

Thank you for shopping with Kueen Esthetique Lash and Skin Care Studio ("we," "us," "our"). This Shipping Policy outlines the terms and conditions related to the shipping of our products. By making a purchase, you agree to the terms set forth in this policy.

1. Order Processing

Order Confirmation

Once your order is placed, you will receive an order confirmation email. This email confirms that we have received your order and provides a summary of your purchase.

Processing Time

Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Rates and Delivery Estimates

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout. The rates are based on the weight of your order and your delivery location.

Delivery Estimates

Delivery times vary depending on the shipping method selected and the destination of the order. Estimated delivery times are as follows:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Overnight Shipping: 1-2 business days

Please note that these are estimated times and actual delivery times may vary.

3. Shipping Carriers

We use a variety of shipping carriers, including but not limited to USPS, UPS, and FedEx, to deliver your orders. The carrier is selected based on the best available option for your shipping address.

4. Shipping Restrictions

Domestic Shipping

We currently ship to addresses within the United States, including Alaska and Hawaii. We do not ship to PO Boxes or APO/FPO addresses at this time.

International Shipping

We do not offer international shipping at this time. Please check back with us in the future for updates on international shipping availability.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number. You can use this tracking number to check the status of your shipment on the carrier's website.

6. Shipping Issues

Delayed or Lost Shipments

While we strive to ensure timely delivery of your order, we are not responsible for delays caused by shipping carriers or unforeseen circumstances. If your order is significantly delayed, please contact us at shop@kueenesthetique.com, and we will do our best to assist you.

Damaged or Missing Items

If you receive a damaged item or your order is missing items, please contact us immediately at shop@kueenesthetique.com with your order number and a description of the issue. We will work to resolve the problem as quickly as possible.

7. Returns and Exchanges

For information on returns and exchanges, please refer to our Refund Policy on our website.

8. Contact Us

If you have any questions or concerns about your order or this Shipping Policy, please contact us at:

Thank you for choosing Kueen Esthetique Lash and Skin Care Studio. We appreciate your business and look forward to serving you!